Getting started
Set up your Watermark, add your wardrobe, and understand how Worn connects the two.
- Watermark setup
- Adding fit pics
- Wardrobe review
Worn Support
Help, when
you need it.
Find the right answer, reach the Worn team, or manage your account without having to untangle the whole system first.
The quickest route
Message us with
your account attached.
- 01Open your profile
- 02Choose Settings
- 03Tap Chat with us
In-app messages include the signed-in account context we need to route your question. Add a reply email and describe what happened; we will take it from there.
Choose a starting point
Support for the
whole Worn system.
Using Worn
Get help with Daily, Try & Style, Wané, Wares, Style Journal, and Wardrobe Intelligence.
- Recommendations
- Avatar try-ons
- Wear history
Account & privacy
Manage permissions, contact preferences, personal data, sign-out, or account deletion.
- App permissions
- Privacy requests
- Delete account
Common questions
Answers that get you
back to your wardrobe.
01How do I contact Worn from the app?+
Open your profile, choose Settings, then select Chat with us under Help & permissions. Add a subject, a reply email, and your message. Your signed-in account is attached so we can investigate with the right context.
02Why does a recommendation not feel like me?+
Start by reviewing your Watermark from your profile. Your Colour Season, Kibbe Body Type, Energy Archetype, Taste Palette, and Lifestyle work together across Worn. You can retake or update a section when your result no longer reflects you.
03How do I correct an item Worn detected?+
Before saving detected pieces, use the edit control on the review screen to correct the category or details. For an item already in your wardrobe, open its record and update the details there.
04Where do Try & Style items come from?+
Try & Style can open from Daily, Wardrobe, Wané, or Wares. The selected item stays on your avatar while you add, remove, and layer pieces from your saved wardrobe.
05How do I improve Wardrobe Intelligence?+
Keep your wardrobe records current and log what you actually wear. Wear history, item condition, cost, care location, and real wardrobe activity give the analysis more reliable evidence over time.
06How do I delete my Worn account?+
In Worn, open your profile, choose Settings, then select Delete Account at the bottom of the Account area. Follow the confirmation steps in the app. You can also email us if you need help completing the request.
07How do I make a privacy request?+
Email hello@lookworn.com from the address connected to your Worn account. We may need to verify your identity before completing access, correction, consent-withdrawal, or deletion requests.
08What should I include when reporting a problem?+
Tell us what you were trying to do, where in Worn it happened, what you expected, and what appeared instead. A screenshot and the approximate time of the issue are especially helpful. Please do not send passwords or payment details.
Still need us?
Tell us what happened.
We’ll help you move forward.
Include the part of Worn you were using, what you expected, and what happened instead. Screenshots are welcome; passwords and payment details are not.
Contact Worn
Need a hand with something?
Send the support team the details, along with screenshots if they help explain what happened.